Find the right answer… at PATROL customer services we are ready to help you.
CAN I MAKE CHANGES TO MY ORDER?
Unfortunately, if you place an order, you will not be able to modify any details. Our warehouse team will have already started packing and shipping it to you. You will find Patrol’s refund policy.
Note: You can modify your order and re-order again before receiving a phone call from us to confirm your purchase.
How can I use the coupon?
Coupon is in the form of a code that is used at the stage of purchase where it is entered in the box and then press enter code If this code is correct will be applied to your discount Please note that the discount is applied only once.
HOW CAN I PAY FOR MY ORDER?
we offer a different method of payment we accept payment with: (visa MasterCard – visa electron – cash on delivery)
HOW DOES THE COD (CASH ON DELIVERY) PAYMENT OPTION WORK?
cash on delivery allows you to pay for your order with cash at the time of delivery. town team offers a cash on delivery option for all orders. to place an order and pay for it using cash on delivery (cod), please select the ‘cash on delivery’ option on the payment page.
IS IT SAFE TO ORDER ONLINE?
you can be assured that shopping with town team is safe! we use secure socket layer software (SSL) to encrypt all of your personal information including your name and address. and other critically sensitive information like your Credit / Debit card details. information passed between your computer and our website cannot be read.
WHEN WILL I BE CHARGED?
if your card is authorized, the payment will be taken immediately and you will receive an e-mail confirming your order has been successful. only paid orders will be handled. we will not charge you for any failed payment transactions.
WHAT SHOULD I DO IF MY PAYMENT FAILS?
please retry making the payment after ensuring that the information entered is accurate, including all account details, billing addresses. if your payment still fails, you can use the cash on delivery (cod) payment option on the payment page to place your order.
HAS MY ORDER BEEN SHIPPED?
when your order leaves our warehouse, we’ll email you with a tracking number so you can follow its journey through the courier’s website.
HOW CAN I TRACK MY ORDER?
you can track your order using your tracking number. this will be emailed to you or can be found in the ‘order history’ section of your account.
I HAVE RECEIVED AN INCORRECT ITEM IN MY ORDER, WHAT SHOULD I DO?
contact a member of our customer services team where an advisor will be happy to help.
HOW LONG DOES IT TAKE FOR AN ORDER TO BE DELIVERED TO ME?
we deliver most of our orders within 3- 7 full business days, also we deliver to all over Egypt includes all cities in Egypt ( Cairo, Alexandria, Tanta, el mahalla, Suez, Hurghada, Sharm el sheik, Luxor, Aswan and more cities )
HOW DO I RETURN AN ITEM?
If you need to replace or return any of our products, all you have to do is just call us on …… and make sure the product is kept inside the original packaging in which the product was sent.
You can return the product within 14 days from the date of delivery attached to the purchase voucher.
Please follow the instructions below in case of any replacement or return:
1 – Make sure to keep the product as it was at the time of purchase.
2- Ensure that all labels on the cover are attached.
3- Deliver the product to our shipping company representative.
4 – Check the product to make sure the condition and then will be the procedures to return your money to you.
PATROL customer service team is looking forward to help you any time 24/7.
Please feel free to contact us.