Find the right answer… at PATROL customer services we are ready to help you.
Yes you can just call our customer services they will help you to cancel your order and reorder new item.
you must be a registered user to track your order online. you can track your order online by accessing your account and order history. you can also check the status of your order by calling us at …… for assistance.
we offer a different method of payment we accept payment with:
(visa MasterCard – visa electron – cash on delivery)
cash on delivery allows you to pay for your order with cash at the time of delivery. town team offers a cash on delivery option for all orders. to place an order and pay for it using cash on delivery (cod), please select the ‘cash on delivery’ option on the payment page.
you can be assured that shopping with town team is safe! we use secure socket layer software (SSL) to encrypt all of your personal information including your name and address. and other critically sensitive information like your Credit / Debit card details. information passed between your computer and our website cannot be read.
if your card is authorized, the payment will be taken immediately and you will receive an e-mail confirming your order has been successful. only paid orders will be handled. we will not charge you for any failed payment transactions.
please retry making the payment after ensuring that the information entered is accurate, including all account details, billing addresses. if your payment still fails, you can use the cash on delivery (cod) payment option on the payment page to place your order.
when your order leaves our warehouse, we’ll email you with a tracking number so you can follow its journey through the courier’s website.
you can track your order using your tracking number. this will be emailed to you or can be found in the ‘order history’ section of your account.
contact a member of our customer services team where an advisor will be happy to help.
we deliver most of our orders within 3- 7 full business days, also we deliver to all over Egypt includes all cities in Egypt ( Cairo, Alexandria, Tanta, el mahalla, Suez, Hurghada, Sharm el sheik, Luxor, Aswan and more cities )
if you need to return something, make sure all the tags are on, and the item is exactly as you received it. you need to get it back to us within 14 days from the date on your dispatch note.
please follow the below process for returning your item to us:
1 – re-pack the item in its original packaging with labels and tags still attached.
2 – securely attach the original delivery label to your item.
PATROL customer service team is looking forward to help you any time 24/7.
Please feel free to contact us.
10:00am to 11:00pm